Shipping policy

To elevate your experience and provide additional security, add the “Shipping Protection” feature at checkout to safeguard your purchases from unexpected issues during transit. Though Miracle Molecule strives to address all concerns, opting for Miracle Molecule Shipping Protection streamlines and expedites the resolution process providing you with a hassle-free claim process.

For any issues, filing a claim by emailing support@miraclemolecule.us

What We Deem As Lost

Carrier status states "delivered’", but you have not received it.

Depending on where you live, we ask that you allow up to 7 business days but no longer than 15 days for United States domestic shipments (20 days for international shipments, including Canada) for your parcel to be delivered.
Sometimes the carrier prematurely marks it as delivered and tries a redelivery, and it then turns up in a secure location at your property or perhaps may be misdelivered.

If your carrier status is not "delivered" and your tracking has not updated for 2 weeks from the ship date.

We reserve the right to classify this as a ‘delay’ if there is a high volume of parcels in the network and we are aware of delays, otherwise we will offer a refund or replacement right away.

What We Do Not Cover

Missing parcels or redelivery fees due to invalid / incorrect address information provided by you.
Delays in transit
Order marked as unfulfilled or unshipped. This may be due to a pre-order or delay in shipping during high-volume periods (ex. Holidays).
International orders stuck in customs - we can't be held responsible for customs delays. Please get in touch with your chosen carrier and pay required customs fees. If you refuse customs payments, we are not liable for any return to sender fees, and these will be deducted from your refund.
Items that are returned to us for a refund or exchange that are in an unsellable condition.
If you requested items to be left outside your property and they go missing - this waives the right to any claim as per carrier terms and conditions
If you are unsatisfied with your product, Miracle Molecule Shipping Protection is not a product replacement plan. Rather, please request a return within our 30-day return period.

What happens if I did not purchase the shipping protection?

Miracle Molecule strives to address all concerns! If you did not purchase the shipping protection, we will ask you to do a few extra tasks on your end to begin an investigation. Steps will include, but are not limited to:

File a claim with the carrier
Provide Miracle Molecule with the claim number
Miracle Molecule will review claim and approve / deny